How many times have you heard the phrase, “It’s all about who you know?” Well, brands wanting to find success online are learning, “It’s all about who knows you.”
A user registering for a Klout account will be asked to link their Facebook, Twitter, Instagram, Google +, YouTube, Tumblr, and other social media accounts. The service generates a score from one to 100 based upon follower metrics, amplification, and popularity. For example, my Klout score is 53 and I’m influential in business, shopping, and Kentucky. Amazon has the highest influence with a score of 98.86.
Businesses pay to release “perks” (free services or products) to users based upon their scores, locations,and areas they influence. For example, I once received a $10 gift card to McDonald’s to try the McRib. In exchange for the free sandwich, the fast food restaurant encouraged me to share my thoughts on the meal with my social media community.
PeerIndex is similiar to Klout, but it’s mostly a pay-for service that doesn’t release free offers. My score is 33, however, it would only connect with my Twitter account. This service includes a little bit more data than Klout, like measurement of engagement, approximate reach, and quality of followers. PeerIndex says I’m influential in cell phones, government, and mobile. The website also shows my best posts, the accounts I’m influenced by, and the users I’m influencing.
Segmentation tools like these two services are valuable to use, but brands shouldn’t completely rely on them. Although both websites say I’m influential in different areas, they are a great starting point to search for people generating conversations about a particular topic. As one blogger stated:
Klout needs to adjust their algorithm to differentiate between 50 and 100 Klout. My 53 is not exactly half of the Yankees’ 96. In fact, my 53 should be about .0001% of the Yankees’ influence.”
Sport brands can use PeerIndex and Klout to their advantage to directly communicate with powerful thought leaders. For example, teams could invite influential followers to a meeting where the organization will share that ticket prices will increase next season. The team would hope the folks with social media authority would be able to explain and convince the public that the increase is needed to recruit better players and make upgrades to the stadium. An organization could also send out hats or t-shirts with a new logo or catchphrase to influential people in the community to wear and encourage others to buy one. ESPN Magazine and Red Bull offer free publications to influential users in hopes they like the product and purchase a subscription at the end of the trial.
The ripple effect of online voices is strong. Klout says more than 200,000 businesses are using the website, giving out more than one million perks. Brands should monitor these services to connect with social media leaders to grow into a more powerful position in the marketplace.